ESPOO, Finland—(BUSINESS WIRE)— The partnership between MTN Nigeria and Tecnotree, the world leader in digital business support systems, on the new venture Metamorphose was recently unveiled. MTN Metamorphose is a transformation initiative powered by Tecnotree’s digital suite to improve the company’s digital presence for consumers and businesses.
Using a strategic approach to people and technology, this effort will revolutionize MTN’s business and digital operations. The program’s goal is to adapt to customer needs, enhance customer experience, and enable digital living through specialized customer-centric services.
The flagship digital stack from Tecnotree is flexible, open, inclusive, and 5G-ready. Beyond connection, it has revolutionized apps and services thanks to its AI/ML capabilities and cloud flexibility. Due to its lower Opex and conformance to TM Forum Open API standards, it is simple to swiftly launch novel and customized multi-experiences in response to market demand. A catalog-driven strategy enables the release of new packages in days as opposed to months, turning ecosystem partners into immediate revenue producers in the fields of gaming, esports, education, and health.
MTN Metamorphose – fueled by Tecnotree is a digital option that will enable an interactive and enhanced user experience, amplified 360-degree customer view, modification of existing workflows, increased workforce productivity via customized dashboards, and omnichannel engagement & user journey optimization, as well as improved order management.
MTN Nigeria’s Chief Information Officer Shoyinka Shodunke commented on the initiative, saying, “We are thrilled to work with Tecnotree as they play a critical role in updating our digital infrastructure, enabling us to offer personalised and customisable experiences to our customers and organizations. Our proactive objective is to strengthen relationships with our clients through this project and assist them in achieving new heights in the digital world. We are sure that this relationship is the first step in a long journey that will enable us to have a significant beneficial influence.
“We are happy to have been picked by MTN Nigeria for this unique program, as we take another step forward to bring together world-class solutions and establish operational excellence,” said Padma Ravichander, CEO of Tecnotree Corporation. We will move toward digital relevance by working closely with the MTN Nigeria team and taking into account modern customer demands. By focusing on generating new digital interaction and multi-experiences, Metamorphose – powered by Tecnotree – will provide the crucial groundwork for capturing consumer sentiment and focusing on customer delight. By changing applications and services with an open, inclusive, and dynamic 5G-ready digital stack, the project will further assist us in continuing to play a leading position in supporting our customers.